Shipping & Returns
NOTE: All Northern Ireland Orders will be shipped with Royal Mail
SHIPPING POLICY
Thank you for choosing TLBlanks.uk for your sublimation blank needs. We're dedicated to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our Shipping Policy to understand the details of our order processing, shipping, and delivery.
Order Processing Time:
Our sublimation blanks are cut to order to ensure the highest quality and precision. As a result, there will be a production turnaround time of 2-3 business days before your order is dispatched. This time allows us to carefully craft your products to meet our quality standards.
Shipping Carrier:
We have partnered with DPD as our preferred shipping carrier for delivering your orders. DPD is known for its reliability and efficiency in providing next day delivery services.
Delivery Timeframe:
Once your order has been processed and dispatched, you can expect your items to be delivered within 1-2 business days. In total, our aim is for all orders to arrive at your designated shipping address within 3-5 business days from the date of placing your order.
Tracking Information:
To keep you informed about the progress of your order, we will provide you with a tracking number as soon as your package is dispatched. You can use this tracking number to monitor the status of your delivery and receive real-time updates on its estimated arrival time.
Delivery Destinations:
We currently offer shipping within UK. Please note that delivery times may vary depending on the destination.
Shipping Fees:
Shipping fees are calculated based on the weight of your order, your location, and the chosen shipping speed. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
Order Delays:
While we strive to ensure that all orders are processed and delivered within the specified timeframes, there may be instances where unforeseen circumstances or factors beyond our control cause delays. In such cases, we will make every effort to communicate with you promptly and provide updates regarding your order's status.
Address Accuracy:
It is essential to provide accurate shipping information when placing your order. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete addresses. Please double-check all address details before confirming your order.
Order Tracking:
If you have any concerns about the status of your order or if you need assistance with tracking, please don't hesitate to contact our customer service team at contact@tlblanks.uk. We are here to help you with any queries you may have.
Thank you for choosing TLBlanks.uk. We are dedicated to providing you with top-quality products and excellent service. If you have any questions or require further assistance, please reach out to us, and we'll be happy to assist you.
RETURN & EXCHANGE POLICY
At TLBlanks.uk , we are committed to providing you with high-quality sublimation blanks that are cut from premium MDF with glitter, gloss, or matt finishes. However, we understand that on rare occasions, you might decide that the products you've purchased are not suitable for your needs. This Returns Policy outlines the guidelines for returning items and seeking a refund. Please read this policy carefully to ensure a smooth and satisfactory return process.
1. Eligibility for Returns: You are eligible to initiate a return for products within 30 days of receiving your order, except for items that are considered bespoke designs. Bespoke designs are products that have been custom-made or personalized according to your specifications. Unfortunately, we cannot accept returns for bespoke designs unless they are deemed faulty or defective upon arrival.
2. Return Process: If you wish to return a non-bespoke product, please follow these steps: Contact our customer service team at contact@tlblanks.uk within 30 days of receiving your order to initiate the return process. Provide your order number and a brief explanation for the return. Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN) if the return is approved.
3. Condition of Returned Items: It is the customer's responsibility to ensure that the returned products are in the same condition as they were received. The items must be unused, undamaged, and in their original packaging. Any signs of wear, damage, or tampering may result in a deduction from the refund amount.
4. Refund Amount: Upon receiving and inspecting the returned items, we will process a refund for the product cost minus any shipping charges. Shipping charges are non-refundable.
5. Return Shipping Costs: The customer is responsible for the cost of shipping the returned items back to TLBlanks.uk. We recommend using a reliable shipping method with tracking to ensure safe delivery. If the return is due to a faulty or defective product, please contact our customer service team to discuss the return shipping process.
6. Timeframe for Refunds: Once we receive the returned items and verify their condition, we will process the refund within 2 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
7. Contact Information: If you have any questions or concerns about our Returns Policy, please don't hesitate to reach out to our customer service team at contact@tlblanks.uk. We're here to assist you throughout the return process. Please understand that this policy is designed to ensure fairness and transparency in the return process while adhering to UK consumer protection regulations. We strive to provide you with the best possible experience when shopping with us, and we appreciate your understanding of our Returns Policy.